Social protection is a set of mechanisms put in place for collective welfare. It enables the citizens of a country to better manage social risks (accidents, illnesses, birth, invalidity, unemployment, retirement, etc.). If public service employees and private sector What about social employees benefit from it through a contribution system, what about the […]
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ERP and CRM are essential software to support the growth of companies, whatever their size.While the similarities between the two tools are strong, entrepreneurs often choose to subscribe to two separate software programs to manage their order selection criteria processes and customer relations. This is combined with the other tools […]
4. Adjust calendars Untenable deadlines are one of the biggest stressors for your employees. Increased pressure can lead to serious situations such as burnout and therefore Avoid micro work stoppages. Appropriate retroplanning limits this risk. In addition, a frequent bad practice when managing several projects concerns the poor management of […]
Faced with an increasingly demanding environment, many companies are adopting project management. The risk of drift appears quickly. Multi-project Define the management presents crucial issues, with potential impacts on the success of the strategic plan:Manage an ever-increasing mental load.Meet overlapping deadlines.Maintain employee productivity.To gain peace of mind, several methods allow you to […]
Emotional intelligence. This is a term that tends to become more popular, especially in companies concerned with retaining their customers. Behind this expression lies The key: encouraging the ability to recognize, understand and manage one’s own emotions as well as those of others. Indispensable to salespeople, this quality allows them […]
Your loyal customers should feel valued. Offer specific reductions, make them benefit from exceptional offers, invite them to events organized by your Discover our selection company. In a word, pamper Build loyalty with them! 62% of them are fond of these little touches that allow them to save money on […]
Consumer behavior has changed in recent years. With the advent of the internet, they are becoming more and more demanding and impatient. The quality of Obstacles to customer service must therefore be irreproachable.Indeed, 52% of customers do not hesitate to turn to another supplier if the customer service does not meet their expectations (non-existent or approximate […]
While conversion still remains a key objective of any digital strategy, customer retention should not be overlooked – especially when you know that retaining a customer costs less than acquiring a new one.Plus, your company’s current customers spend an average of 31% more The plural than your new customers, according […]
Reliable statistics are essential to identify changes in the life of your business.When launching satisfaction surveys , prefer a small sample of 100 people to thousands Use your teams of prospects. Also, do several surveys at regular intervals rather than one big survey once a year.Also remember to include an estimate […]
LoyaltyLion is a free app for Shopify stores . You can use it to calculate NPS and measure the likelihood that customers will recommend you to friends and family.As the name suggests, LoyaltyLion helps you implement a loyalty program to increase customer satisfaction.Calculating NPS is quite simple. Once you have surveyed a certain number […]
