Your loyal customers should feel valued. Offer specific reductions, make them benefit from exceptional offers, invite them to events organized by your Discover our selection company. In a word, pamper Build loyalty with them! 62% of them are fond of these little touches that allow them to save money on their purchases.Cross -selling encourages customers to order products associated with their previous purchases. As for up -selling , it designates a move upmarket and aims to sell a product that is more expensive and “superior” to the one it already has.
In both cases, the key to success lies in customizing its offer according to customer expectations.
7. Private sales
Offer your customers privileged access to your new Discover our selection products or exceptional discounts. This method inevitably improves their sense of satisfaction with your business. They will tend to check your newsletters regularly, on the lookout for good deals.
Read also: 4 methods to retain your customers thanks to the subscription
8. Constant innovation
The study conducted by Blackhawk Network tells us that 76% of consumers Build loyalty with are loyal to a brand if it knows how to renew itself: always on the lookout for the latest trendy items, your customers will not hesitate to turn to your competitors if you do not don’t go with the flow.
To retain your consumers, do not rest on your laurels! Find out how to improve your services and find new products that they won’t find anywhere else.
9. Multi-channel communication
In the digital age, customer relations are no longer Discover our selection limited to the telephone. Communication is multi-channel: online after-sales service, website, social networks, chatbots , etc.
These channels allow consumers to interact in Build loyalty with real time with brands, according to their needs and according to the time of day. They can then obtain additional information on a product, be guided in their purchases or find a solution to a problem.
56% of consumers will be more loyal if you Cyprus Phone Number List take the time to talk to them through social media and update your profiles.
Be wherever your customers are to constantly engage with them, to stay on top of their minds.
10. La gamification
Bring some play into your marketing! Gamification allows you to reward your customers at each purchase level crossed or as the subscription Discover our selection period progresses. The older Phone Number MX Build loyalty with the customer, the more he interacts with your brand and the more he is rewarded!Promo offers, vouchers, gifts, subscription discounts… the rewards can be many and varied.
